Your happiness is our happiness! Our business was built on service and quality, so our return and replace policy is easy. If your Suiro Teas order arrives less than satisfactory, we will immediately send you a replacement, free of charge. Any unused item can be returned within 14 days of the ship dates for a full refund. Just email us at [email protected] or call +9779851105489 to find out how to proceed with your return.